FAQ

If the mistake is our fault, we will reprint an entire run for you at no charge after corrections have been made. If the error was on your side, we will reprint if you agree to cover the costs — which may be less than the original print run depending on the type of mistake made. However, mistakes are very rare indeed due to our thorough design support services — including expert, manual file checking — our attentive customer service, our expertise, and our rigorous quality control protocols.

You can send us your artwork via email, to lily@zixinprinting.com.cn, or send us a link to Dropbox, Google Docs, etc. You can also upload your files to file sharing sites such as Sprend or Wetransfer and share the link with us.

Offset printing uses the CMYK color space. Most design software uses the RGB color space. The most efficient solution is for you to change the color space to CMYK when you export your print-ready files. If you don’t know how to do this, ask us and we’ll explain. But don’t worry too much. If we receive your artwork in RGB mode, we’ll change it for you before we go to press. However, as the colors can change a little when moving from one color space to another, we recommend that you prepare and edit your original photos and artwork in CYMK using an application such as InDesign.

We need high-resolution PDF formatted artwork (including a 3 mm bleed zone) for printing. Photos and images should be exported as vectors or with a resolution of at least 300 dpi to guarantee professional quality results. You may also provide us with original artwork and fonts with linked images.

Hardcover book,softcover book,textbook,notebook,coloring book and other printing service.

Always a pre-production sample before mass production;
Always final inspection before shipment.

Usually the quotation will be sent to you within one working day upon all the details of products being clear.If something urgently , we can quote for you within 1 hour based on all details you provide.

Since its establishment, Zixin’ performance and scale have maintained rapid growth.It has advanced pre press, printing and post press equipment in the world, including 2 Kodak CTP direct plate making systems,3 Heidelberg four-color printing machines.

Accepted Delivery Terms:FOB,CIF,EXW,CIP,DDP,DDU;
Accepted Payment Currency:USD;
Accepted Payment Type:T/T,PayPal,Western Union;
Language Spoken:English.

Normally 12-15 days. Rush order is available.Yes. The normal produce progress is that we will make a pre-production sample for your quality evaluation,the mass production will be started after we receive your confirmation on this sample.